There is no set fee for a recall procedure under the GPSR. The regulation requires that you are able to act in the event of an unsafe product, not what that may cost. The price you ultimately pay — or the time you spend if you set it up yourself — is determined by three things: how many product types and suppliers you have, how your sales channels are structured, and whether you choose a template or fully custom work.
A recall procedure is essentially a documented process: who does what, in which steps, if a product poses a potential risk. For a webshop with five items via one channel, that is a compact procedure. For an importer with hundreds of SKUs, multiple brands and sales through both their own webshop and marketplaces, it quickly becomes more extensive, simply because there are more links in the chain that need to know what they must do.
What determines the scope of the procedure
The first factor is the number of products and product categories you carry. One generic procedure works for a small, homogeneous assortment. As soon as you sell products with varying risks — electronics alongside toys alongside personal care, for example — that calls for distinction within the procedure, and that takes more time to set up.
The second factor is your supply chain. If you sell products under your own brand that you have manufactured yourself, responsibility for drawing up and executing the procedure typically lies with you. If you are a reseller or distributor, part of that responsibility may already lie with the manufacturer or importer. The role you play determines in part how much of the procedure you must fill in yourself. in a few questions see which role applies to you provides an initial direction there.
The third factor is the number of sales channels. A recall that only runs through your own webshop is simpler to coordinate than a recall that must be executed simultaneously via bol, Amazon and physical stores. Each channel has its own ways of reaching customers, and the procedure must align with that.
Set it up yourself or have it worked out
You can write a recall procedure yourself. The regulation does not require certification or external review of the document itself. What it costs is mainly your own time: working out which steps are necessary, how a notification via Safety Business Gateway works, and how you actually reach customers who have already purchased the product.
If you choose to structure the process with a template or system, you pay for the time that work saves you, not for a guarantee that your product is safe or that you comply with the law. We do not make such an assessment at gpsria.eu either — we structure the process and documentation, the substantive assessment of a product and the legal characterization of your situation rest with yourself or a specialized partner.
The distinction between setting up and executing
A common mistake is confusing the procedure itself with the costs of an actual recall action. Setting up the procedure is a one-time (or periodically reviewed) investment. Executing a recall — return logistics, customer communication, possibly replacement products — brings its own costs that vary greatly from situation to situation and that are separate from what the procedure itself has cost.
For that reason it is useful to see the procedure as preparation: the better worked out in advance, the less improvisation is needed at the moment when it really counts. That saves time, and time is usually the scarce factor in a recall.
What a system does and does not offer you
If you choose to structure the documentation of your compliance efforts, it goes further than just the recall playbook. A product file, a complaints register, and monitoring of Safety Gate publications in your category are part of the same whole. The setup and current conditions are presented clearly on the page with subscription options, so you can assess whether the scope of your product range aligns with it.
For those who first want to understand how the underlying information is structured and where it comes from, there is an explanation of the system's methodology. And for the broader context around recalls and reporting obligations, the knowledge base with detailed topics per situation is a good starting point.
If you are uncertain whether and in what form a recall playbook is relevant for your business, the free role check is a logical first step. It provides an indication based on your situation, without requiring you to create an account.